I’ve heard some good things about call pops and how it improves the workflow. Who tried it here already? What’s the ROI of implementing call pop?

Speed and loyalty will be the biggest benefits of implementing these. There’s one company that posted their research on the subject, here https://emitrr.com/blog/what-is-call-pop/ , it cites 30% shorter handle times and 25% higher CSAT. I integrated it with our CRM—agents prep during rings (“Ah, you’re calling about your refund&rdquo. No more ‘Can you repeat your issue?’ Frustration dropped; trust skyrocketed. Worth every penny.

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